Returns & Refunds policy

At Dircom Solutions, customer satisfaction is our top priority. We provide high-quality digital products, including product keys, and strive to ensure their flawless functionality. However, due to the nature of digital goods, we do not offer returns. Please review our policy below for specific scenarios.

1. No Returns on Digital Products

All sales of digital goods on our website are final. Once a product key or digital good is delivered, it cannot be returned or exchanged.

2. Product Key Issues

If the product key delivered to you does not work, we are here to help. In such cases, we offer the following resolutions:

1. Replacement Product Key:

   • You may request a new product key if the one provided is invalid.

   • Please contact us at info@dircomsolutions.com with details of your order and the issue you're facing.

2. Refund Policy:

   • If we are unable to resolve the issue with a replacement key, you may request a refund.

   • The refund will be processed within 7 business days in the orignal payment method

3. How to Raise a Request

To report an issue or request a refund, follow these steps:

1. Contact us at info@dircomsolutions.com with:

   • Your order number

   • A description of the issue

2. Allow our team up to 48 hours to review and respond to your request.

4. Eligibility for Refund

Refunds will only be provided if:

• The product key is verified as non-functional by our team.

• The issue remains unresolved after attempting a replacement key.

Refunds will be issued via the original payment method used for the purchase.

5. Contact Us

If you have any questions about this policy or need assistance, please reach out to us at:

• Email: info@dircomsolutions.com

• Website: www.dircomsolutions.com

Dircom Solutions reserves the right to modify this policy at any time. Changes will be updated on this page, and it is your responsibility to review this policy periodically.